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Terms & Conditions Groundlinkasia

Welcome to GroundLinkAsia. By accessing our website and using our services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before making a booking.

1. Definitions

  • Company refers to GroundLinkAsia.
  • Customer or Passenger refers to the person making or using the booking.
  • Driver refers to the transportation provider assigned by GroundLinkAsia or its authorized partners.
  • Service refers to airport transfers, private transfers, hourly charters, or any transportation services offered by GroundLinkAsia.

2. Booking Confirmation

A booking is considered confirmed only after GroundLinkAsia has received payment (if required) and issued a booking confirmation via email or other official communication channels.

GroundLinkAsia reserves the right to decline or cancel any booking if necessary.

3. Passenger Information

Customers are responsible for providing accurate information, including:

  • Passenger name
  • Contact number
  • Email address
  • Pickup location
  • Drop-off location
  • Flight number (if applicable)
  • Number of passengers
  • Number of luggage

GroundLinkAsia shall not be responsible for service disruptions caused by incorrect or incomplete information.

4. Flight Monitoring

For airport pickup services, GroundLinkAsia monitors the flight number provided during booking.

If a flight is delayed, the driver will adjust the pickup time whenever reasonably possible.

Flight monitoring is only available when a valid flight number has been provided.

5. Waiting Time

Airport Pickup

  • Complimentary waiting time: 60 minutes after the actual flight landing time.

Hotel, Residence, or Other Locations

  • Complimentary waiting time: 15 minutes after the scheduled pickup time.

Additional waiting time may incur extra charges.

6. Pricing

Prices displayed on the website are based on the booking details provided by the customer.

Additional charges may apply for:

  • Additional stops
  • Route changes
  • Waiting time beyond the complimentary period
  • Extra luggage
  • Child seats (where available)
  • Parking fees
  • Toll charges
  • Airport surcharges (if applicable)

7. Changes to Booking

Booking modifications are subject to availability.

Changes requested less than 24 hours before pickup may not be possible or may incur additional charges.

8. Cancellation & Refund Policy

  • Free cancellation up to 24 hours before the scheduled pickup.
  • Cancellations made within 24 hours may not be eligible for a refund.
  • No-show bookings are non-refundable.

Approved refunds will be processed using the original payment method.

9. Passenger Responsibilities

Passengers agree to:

  • Arrive at the pickup location on time.
  • Treat drivers respectfully.
  • Follow local laws and safety regulations.
  • Wear seat belts whenever available.
  • Ensure children comply with local child-seat regulations where applicable.

Passengers are responsible for any damage caused to the vehicle due to negligence or misconduct.

10. Vehicle Availability

GroundLinkAsia reserves the right to provide an equivalent vehicle category if the originally booked vehicle becomes unavailable due to operational reasons.

11. Driver Conduct

GroundLinkAsia works with professional and licensed transportation providers.

Drivers reserve the right to refuse service if a passenger:

  • Is under the influence of illegal substances.
  • Behaves aggressively or abusively.
  • Poses a safety risk.
  • Carries illegal goods.

12. Independent Arrangements with Drivers

GroundLinkAsia only accepts responsibility for transportation services booked through our official website, customer support, or authorized booking channels.

If a passenger independently arranges, negotiates, or purchases any tour, sightseeing trip, transportation service, or any other service directly with the driver outside of the original GroundLinkAsia booking, such arrangement shall be considered a private agreement between the passenger and the driver.

GroundLinkAsia shall not be responsible or liable for any accident, injury, illness, loss, theft, property damage, insurance claim, personal injury, death, delay, or any other incident arising from or related to such private arrangements.

Any insurance protection associated with a GroundLinkAsia booking shall not apply to services arranged privately between the passenger and the driver.

Any disputes, claims, or liabilities arising from these independent arrangements shall be resolved solely between the passenger and the driver.

13. Limitation of Liability

GroundLinkAsia shall not be liable for delays or service interruptions caused by circumstances beyond our reasonable control, including but not limited to:

  • Traffic congestion
  • Road closures
  • Weather conditions
  • Flight delays
  • Flight cancellations
  • Natural disasters
  • Government restrictions
  • Civil disturbances
  • Mechanical failures beyond reasonable control

GroundLinkAsia’s maximum liability shall not exceed the total amount paid for the booking.

14. Lost Property

Passengers are responsible for checking their belongings before leaving the vehicle.

GroundLinkAsia will make reasonable efforts to assist in recovering lost items but accepts no liability for lost, stolen, or damaged property.

Shipping or delivery costs for recovered items shall be the responsibility of the passenger.

15. Force Majeure

GroundLinkAsia shall not be liable for failure or delay in performing its obligations due to events beyond its reasonable control, including natural disasters, pandemics, strikes, government actions, or other force majeure events.

16. Privacy

GroundLinkAsia respects your privacy.

Personal information collected during the booking process will only be used for:

  • Booking management
  • Customer support
  • Operational purposes
  • Legal compliance

GroundLinkAsia does not sell customers’ personal information to third parties.

17. Intellectual Property

All website content, including text, graphics, logos, icons, images, and software, is the property of GroundLinkAsia and may not be copied, reproduced, or distributed without prior written permission.

18. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Indonesia.

Any disputes shall first be resolved through good-faith negotiations. If no agreement can be reached, disputes shall be submitted to the competent courts of Indonesia.

19. Contact Information

cv. GroundLinkAsia

Website: https://groundlinkasia.com

Email: support@groundlinkasia.com

Customer Support: +62 815-2981-5671